Home   Public Access Sites   Community Networks   Frequently Asked Questions   About Community Connections   Community Calendar   Tech Bytes   Youth Employment   Forms and Documents		Frequently Asked Questions Find the answers to questions we are frequently asked below. Where do we send our upgrade invoices and connectivity invoices, in order to verify the amount of the grant we are requesting? Is moving an approved Access Site to another location within the same geographic area allowed? How are Access Sites dealing with insurance on their computer equipment? What if I need technical support in a rural area? Can we get a letter addressed to banks advising that a cheque has been approved and is forthcoming for our Access Site? Where do we send our upgrade invoices and connectivity invoices, in order to verify the amount of the grant we are requesting? Answer: Keep your original copies and send photocopies of equipment, furniture and warranty invoices to the Community Connections Office at: Manitoba E-Association's Physical Address 100 - 135 Innovation Drive, Winnipeg, Manitoba  R3T 6A8 Manitoba E-Association's Mailing Address: 210-1600 Kenaston Boulevard, Suite #318, Winnipeg, Manitoba, R3P 0Y4 Also tell us what your Connectivity Charges will be for each month. Mark these copies : Attention: Amy Campbell. Is moving an approved Access Site to another location within the same geographic area allowed? Answer Yes, in consultation with Community Connections. How are Access Sites dealing with insurance on their computer equipment? Answer: Under the Community Connections Conditional Contribution Agreement signed by Acess Sites and Manitoba, Section 7 requires that Access Sites purchase and maintain insurance to cover the use and operation of the site as well as, all risk, full replacement cost insurance for equipment. Each access site should check with their insurer to ensure that they are in compliance with this requirement. What if I need technical support in a rural area? Answer: Contact the Help Desk at 1-866-445-2555 and make the request, specifically if it is technical in nature, basic setup, etc). The message will then be forwarded to the rural team and one of them will be in contact with you directly. Access sites must have their file id (from community connections: E-009, C-002 etc) at hand to receive service. Currently there are no CAP youth in Manitoba, so unfortunately on-site service is not available. Can we get a letter addressed to banks advising that a cheque has been approved and is forthcoming for our Access Site? Answer Access sites whose cheques have been requisitioned can request a letter addressed to banks advising that a cheque has been approved and is forthcoming. They can make this request by calling the Community Connections Office, 945-8527 or Toll Free 866-896-0938.

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